This website is designed to provide users with up-to-date information on information technology facilities, services, and equipment in the College of Design. Pages with specific information about these resources in the College of Design are available through the navigation bar above. Information such as: how to connect to the network, how to print, how to access the college servers, etc.

2. Other Help Resources
NCSU's Computing Services' Computing Essentials website is a great resource for Unity account information and other university-wide computing services, including email and publishing your own web pages.

Manufacturers of hardware and software provide support on their web sites. These can be good help resources.

3. Help Desk
Ask the lab attendant at the IT Lab checkout window in 203 Brooks Hall. If they don't know the answer to your question, they will direct you to an IT staff consultant, an NCSU consultant, a printed user guide, or an online resource. Please be patient with lab attendants as they are also assigned to the checkout window. If you can suggest service improvements, send an email to design_help@ncsu.edu.

If your problem is with your own computer and it's a laptop, bring it with you when you ask for help.

4. help.ncsu.edu
We suggest you next search the NC State Help Database at: http://help.ncsu.edu/

5. design_help@ncsu.edu
If you don't find an answer to your question from any of the above sources, send an email to design_help@ncsu.edu with detailed information about your problem.

We use the same help database as the NC State computer consultants so all help requests go into a resource for the whole university. Routing your questions through the help database is the most efficient way for us to respond to your questions. All IT staff will have access to the details of your problem at any time and future users will benefit from the documention. You should expect an initial response time within a couple of hours during weekday work hours.